Cookie Policy
Last updated: 2025
This Cookie Policy explains how Pipex ("we," "us," or "our") uses cookies and similar technologies when you visit our website. By using our site, you consent to the use of cookies as described in this policy. You can manage your cookie preferences as set out below.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide information to site owners, and to improve user experience. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (which remain on your device for a set period or until you delete them). We may also use similar technologies such as pixel tags, local storage, or device identifiers where appropriate.
2. How We Use Cookies
We use cookies for several purposes. Essential cookies are necessary for the operation of our website; they enable basic functions such as page navigation, form submission, and access to secure areas. Without these cookies, the site cannot function properly. We also use performance and analytics cookies to understand how visitors interact with our site—for example, which pages are viewed most often, how long users stay on a page, and whether they encounter errors. This information is aggregated and anonymized and helps us improve our website and services. Functionality cookies allow the website to remember choices you make (such as your preferred region or language) and to provide enhanced, more personalized features. We may use marketing or advertising cookies to deliver relevant content or to limit the number of times you see a particular message; these may be set by us or by third parties with our permission.
3. Types of Cookies We Use
Strictly necessary cookies: These are required for the website to function. They include cookies that enable you to log in, submit quote requests, or use security features. You cannot opt out of these cookies if you wish to use the site.
Performance cookies: These collect information about how you use the site, such as which pages you visit and any errors you encounter. All information is aggregated and anonymous. We use this data to improve how the website works.
Functionality cookies: These remember choices you make (e.g. region, language) and provide enhanced or more personal features. They may be set by us or by third-party providers whose services we have added to our pages.
Targeting or advertising cookies: These may be set through our site by our advertising partners. They may be used to build a profile of your interests and to show you relevant adverts on other sites. They do not store direct personal information but are based on uniquely identifying your browser and device.
4. Third-Party Cookies
In addition to our own cookies, we may allow certain third parties to place cookies on your device when you visit our site. For example, we may use analytics providers (such as Google Analytics or similar services) to help us understand site usage. These third parties have their own privacy and cookie policies. We do not control the use of these cookies, and we encourage you to review the relevant third-party policies. We may also embed content (e.g. videos or maps) from other sites; that content may use its own cookies.
5. Managing and Deleting Cookies
Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, to accept only certain cookies, or to alert you when a cookie is being set. You can also delete existing cookies through your browser. The method for doing this varies by browser; please refer to your browser's help section or the manufacturer's website for instructions. Please note that if you block or delete cookies, some parts of our website may not function correctly, and your experience may be affected. For more information on managing cookies, you can visit www.aboutcookies.org or similar resources.
6. Do Not Track and Similar Signals
Some browsers offer a "Do Not Track" (DNT) or similar signal that allows you to indicate that you do not wish to be tracked across websites. There is currently no universal standard for how sites must respond to DNT signals. Our website may not respond to DNT signals in a particular way; we encourage you to use the cookie and privacy controls described in this policy and in our Privacy Policy to manage your preferences.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and update the "Last updated" date. Your continued use of the site after changes constitutes acceptance of the updated policy. We recommend that you review this policy periodically.
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us at support@pipexplumbers.com or at 1 Lyric Square, London W6 0NB. We will respond to your inquiry as soon as reasonably possible.