Privacy Policy

Last updated: 2025

Pipex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services that connect homeowners with local plumbing and heating service providers. Please read this policy carefully. By accessing or using Pipex, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information in several ways. When you submit a quote request, contact form, or schedule a service, we collect your name, email address, phone number, physical address, and any details you provide about your plumbing or heating needs. We use this information solely to connect you with independent service providers who may contact you to offer estimates or schedule appointments.

We automatically collect certain technical data when you visit our site, including your IP address, browser type, device type, pages visited, and time spent on the site. This information helps us improve our website performance and user experience. We may also use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

Your information is used to facilitate connections between you and local contractors. We share your contact and project details only with service providers who are relevant to your request and your geographic area. We do not sell your personal information to third parties for marketing purposes. We may use your email or phone number to send you service-related communications, confirm requests, or respond to inquiries. With your consent, we may send occasional updates or promotional materials; you may opt out at any time.

We use aggregated and anonymized data for analytics, to improve our services, and to ensure the security and integrity of our platform. This data cannot be used to identify you personally.

3. Disclosure of Information

We may disclose your information to independent contractors and service providers who participate in our network and who may perform work at your property. These parties are contractually obligated to use your information only for the purpose of providing or offering services to you. We may also disclose information when required by law, to protect our rights or safety, or in connection with a merger, sale, or transfer of assets. We do not share your data with advertisers or data brokers for their marketing use.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to complete quote requests, facilitate services, and comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it in accordance with our retention schedule and applicable law.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, to restrict or object to certain processing, and to data portability. To exercise these rights, please contact us using the contact details provided at the end of this policy. We will respond to valid requests within the timeframes required by applicable law. You may also have the right to lodge a complaint with a supervisory authority.

7. Third-Party Links

Our website may contain links to third-party websites, including service provider sites or partner platforms. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Your continued use of Pipex after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: support@pipexplumbers.com, or write to us at 1 Lyric Square, London W6 0NB. We will respond to your inquiry as soon as reasonably possible.